Make Assigned to Field read only while creating new interaction

[PavithraDeB]

i want to make the Assigned to Field Read only while creating a new interaction.

While creating a new interaction, the assigned to field is auto populated with the agent name who is working on it.

I spotted a Client Script which is responsible for auto-filling assigned to Field but while creating the interaction i want the field to be invisible.

i tried to achieve it via UI policy but no luck

Reason: If the assigned to is filled, the Response SLA is not capturing for the incident that is created

[Rafael Batistot]

Hi @PavithraDeB 

this is sintaxe of read only, using in client side 

function onLoad() {
g_form.setReadOnly('priority', true);
}