section missing

humblecommitted
Kilo Guru

Hello Community,

I am having an issue with a form that is missing a section.

here is what it is supposed to look like

find_real_file.png

and here is what is currently being displayed.

find_real_file.png

i see them listed on the form layout section but nothing is displaying.

find_real_file.png

please help.

1 ACCEPTED SOLUTION

Turns out that there were some deleted records that were affiliated with these displayed settings.   I had to restore those deleted records to get the display back.


View solution in original post

6 REPLIES 6

Abhinay Erra
Giga Sage

Delete that form section and try to create the form section again. That should do the trick


Dang,



I was hoping not to have to do that...



there are a lot of items in some of these form sections...



however, under investigation i have found the following and was wondering if they were related:


find_real_file.png



playing around with this seeing if this is the case.


I noticed this once before. My first section (0) has a blank display value. I don't think this was the issue at hand, though.



If I recall correctly, I did the following:


1. Created a new form under UI System-> Forms


2. Added the existing Form Sections to the new Form.


3. Removed the Form Sections from the old form.


4. Removed the old form.



Hope that helps! Otherwise recreating the Form Sections is probably the way to go.


I have faced this issue before. Deleting and recreating it worked for me.




On Wed, Dec 21, 2016 at 16:58 jleslie2007 <community-no-reply@servicenow.com>