'Security constraints prevent access to requested page error' in UI page

[Aswathy4]

Hi All,

I want to display a ui page for the users with role "sn_customerservice.customer". But  getting error "Security constraints prevent access to requested page error" when user with this role is accessing the UI page

Can anyone help me on this

Regards,

Aswathy

[Martin iTSM]

Hi Aswathy,

1. Use Debug > Security Rules (with your admin user)

2. Impersonate the user for whom it should work for and open your UI page.

3. Check the ACL/Security logs on the form / debugger window to find ACLs not being passed
Either Role, Condition or Script can cause an ACL to not pass - all must be passed for the ACL to evaluate to TRUE

Hope this helps as an entry point.

Cheers!

Martin

[Aswathy4]

Hello Martin,

Thanks for the response.

I have checked and there is an existing acl which allows all internal users to access the UI Pages without any restriction. 

But the role for which i want to enable the UI page is "sn_customerservice.customer" which contains snc_external role by default.

Can you please help me in this.

Regards,

Aswathy

[Martin iTSM]

Hi Aswathy,

if you get that message there must be an ACL preventing the user to access the records. I would go through the whole list of debugging messages and check for read ACLs which are not passed - there should definitely be something.

Should be looking similar to this (red/green dots and table/fields could be different of course):


Regards!

Martin