Dear expert,
We've already active the "Security Incident Catalog" in the system(In Self-Service->Security Incident Catalog,we can see all of the Security Incident catalogs).
Right now I'm facing 2 issues.
1)"Security Incident Catalog" cannot be seen in Service Portal(https://<instancename>.com/sp)->Home->All Catalogs(pls check screen shot with number 1)
2)Create a new record producer for "Security Incident" (pls check screen shot with number 2,the "Security Incident" stored in table sn_si_incident)and the created "Security Incident" record cannot be seen in 2 places:
2-1)Cannot be seen on Catalog->My requests(pls check screen shot with number 3)
2-2)Cannot be seen on "My open incidents"(pls check screen shot with number 4)
Am I missing some configurations?
Can anyone point out the direction how to resolve this issue?
Thanks in advance.
Navigate to Service Portal->Portal and open the portal you are using.
Try adding the Security Incident Catalog there by clicking the Edit button and see if it works.
