Hi,
We are finding duplicate incidents created with same numbers. and I found there is a OOB unique option. Setting unique to true on number field will solve that issue? and does anyone have any idea what is the root cause of this issue?
Thanks,
Ganga
I have recently overcome this issue. the below given solutions may help.
solution1 :
go to the dictionary of number field, you can set the default value of the number field as
solution2 :
go to the system properties list and search for "glide.itil.assign.number.on.insert", and set the value as 'true'.
please mark it as helpful and "accept as solution".
regards,
Ubada Barmawar.
I have recently overcome this issue. the below given solutions may help.
solution1 :
go to the dictionary of number field, you can set the default value of the number field as
solution2 :
go to the system properties list and search for "glide.itil.assign.number.on.insert", and set the value as 'true'.
please mark it as helpful and "accept as solution".
regards,
Ubada Barmawar.
