Seeking Guidance on Advanced Scripting in ServiceNow

[Abhinav_Ranjan]

I'm interested in learning more about advanced scripting in ServiceNow. Can anyone recommend resources or provide examples of complex scripting scenarios?

[Sid_Takali · Accepted solution]

Hi @Abhinav_Ranjan 

Introduction to ServiceNow Scripting and 

Learn JavaScript on the Now Platform and 

There's a course called Scripting in ServiceNow Fundamentals On Demand available on Now learning. You can access this for free with a partner portal account, or for some $ without one.

Regards,

Sid

[Community Alums]

Hi @Abhinav_Ranjan ,

There are many sources to learn. Few are below:

- Servicenow Course

- Youtube

- Youtube

Books:

• "Mastering ServiceNow Scripting" by Andrew Kindred.
• "Learning ServiceNow" by Tim Woodruff.

Scenario 1: Set a Field Value Based on Another Field

Objective: When a new incident is created, automatically set the priority field to '2 - High' if the category is 'Network'.

Scenario 2: Display an Alert on Form Load

Objective: Display a message to the user using an alert when a change request form is loaded, if the state is 'New'.

Scenario 3: Calculate and Display Age of Incident

Objective: Add a field to the incident form that calculates and displays the age of the incident in days from the opened_at date.

Scenario 4: Default Values in a New Record

Objective: When a new task record is created, automatically set the due_date to one week from the current date.

Scenario 5: Validate Email Format

Objective: Before a user record is saved, ensure that the email field contains a properly formatted email address.

Scenario 6: Prevent Deletion Based on Condition

Objective: Prevent the deletion of an incident if its state is 'Resolved' or 'Closed'.

Scenario 7: Send Notification on Record Update

Objective: Send an email notification to the assigned user whenever the priority of an incident is changed.

Scenario 8: Make Field Mandatory Based on Another Field

Objective: Make the sub_category field mandatory when the category field is set to 'Hardware'.

Scenario 9: Populate Caller Information

Objective: Automatically populate the caller_id field in an incident form based on the currently logged-in user.

Scenario 10: Auto-Close Incidents

Objective: Automatically close incidents that are in the 'Resolved' state for more than 7 days.

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