Hello all, I am doing some integration works with an external system. The idea is this: users create comments/notes for a case/task in the Workspace, ideally with some forms of marker/identifier, and the background task would send `marked` notes to the external system. The challenge is that the journal field is only a plain text fields without any marking capability, so I can only send all the notes of a case. I thought about asking users to put some prefix into the note body as identifier, but this could be unreliable because users could forget to do so. Is there any existing feature I could use to mark notes and comments?
