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Send 50% and 75% SLA notifications

MMKK
Tera Expert

‎08-27-2019 08:12 PM

Hi All,

 

I am using default SLA workflow for incident. I would like to send notifications at 50% and 75%.

I have noticed that in default SLA workflow, for both 50% and 75%, the trigger is task.sla.warning. so both the notifications are triggering for me 50% and 75%. What should be my condition in notification for diffrentiating 50% and 75%.

 

 

Please help.

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Marcin Kroszel
Kilo Guru

‎08-28-2019 12:33 AM

My Clients don't receive any notification when SLA reaches a particular threshold. I can see my configuration is the same as described above (see the screenshot). Is there any place where I can activate that? We had many requests about sending a notification when SLA is almost breached and my Manager always said that we can't do that. Maybe some internal configuration beyond that?

 

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