Cannot find workflow version error

[thisisauniqueus]

Hi

I have an issue where when an approver tries to approve a record the following error message is shown

any suggestion to resolve this issue.

Regards

[Pradeep Sharma]

Hello John,

You may find suggestions from below thread helpful.

Re: Cannot find and load workflow Error when updating incidents

[Deepak Kumar5]

Ticket might be old and workflow changed so the active workflow context is terminated.

Check the workflow version with this sys_id is still there or not and the status. Since the active context is terminated so you have to restart the workflow.

http://wiki.servicenow.com/index.php?title=Workflow_Script#restartWorkflow.28current.2C_maintainStat...

[thisisauniqueus]

Hi Deepak

Thanks for your time. I just created the workflow and ticket. But when i approve it, shows the error. I have checked the workflow version and its exists with published=true

[Deepak Kumar5]

Can you paste you workflow here?

Might be issue is with the BR which update Workflow when you approve.