send a notification when Incident assigned to me

[sonita]

The requirement is to send a notification to the assigned to person:

everything looks fine , but the notification is not sent. any ideas please?

[Uncle Rob]

So first thing is this rule is inappropriately named.   The conditions are for "assignment to me", but rather "assigned to changes to anything but null".

"Assigned to Me" would give an admin the idea that hte notification fires *only* when one assigns a ticket to one's self (which is usually the exact opposite of what people want).

Assuming you actually mean "assigned to anyone", next step is to check the "Send to Event Creator" checkbox on "Who Will Receive" tab.   If that's unchecked, then make sure you didn't test your rule by taking a ticket and assigning it to yourself.

[sonita]

You're right , the notification should be sent to person who the ticket is assigned to !

so I checked the "Send to Event Creator" checkbox but it doesn't still send the notification out !

[Deepa Srivastav]

Check in email logs if email is triggered? Is notification enabled for you in user record?

[sonita]

Yes , I can receive other notifications , for example , when an incident is created I can get the notification , but this one it's just doesn't sent out