send a notification when Incident assigned to me

[sonita]

The requirement is to send a notification to the assigned to person:

everything looks fine , but the notification is not sent. any ideas please?

[Uncle Rob · Accepted solution]

Try leaving that box unchecked.   Then make sure that your test is done by assigning the ticket to someone other than YOU (that's super mega ultra important).

If it still doesn't work, I'd double check fundamentals... like whether or not the Assigned To actually has an email.

[Aditi Jain 9]

Why does it have to be someone else? Why doesn't the notification trigger when I assign the incident to myself?

[Uncle Rob]

You should basically never test notifications on yourself, if only because of how "Send to Event Creator" property can stonewall you.

[Kevin Paul]

I have the same trouble 

[Deepa Srivastav]

Is send to event creator checked?

Is notification enabled for the person in user record?

Mark Correct if it solved your issue or hit Like and Helpful if you find my response worthy