Send a reminder email notification

Rajveer
Tera Expert

Hello Experts,

 

Send one-time a reminder email notification to the approver if they haven’t rejected/approved a requested item after a week. 

2 REPLIES 2

Ramya Addala
Tera Contributor

Hi ,

 

If you are using a workflow after the final approval activity add one timer activity which checks 7 days connect that timer to one if condition ( approval is not one of approved,rejected ) and connect that if condition to event activity and add event  which is associated with notification 

 

Please let me know if further info needed

Please mark this as accepted solution and helpful 

 

Thanks ,

Ramya Addala 

Weird
Mega Sage

Just create a new event in the event registry. For example "final.approval.reminder". Then create a new reminder notification and set it to trigger with the event.

Then create a new scheduled job that loops daily and checks for approvals that were created a week a go and are still waiting for approval. For those you want to trigger the event with 
gs.eventQueue('final.approval.reminder', gr, gr.approver, ''));

The parameters are the eventName, gliderecord object, parm1 and parm2.
Here parm1 is set as the approver on gr and gr is expected to be the approval record.

Edit:
Oh, and you can set the recipient on the notification to "parm1 contains recipient" by checking it.