Send a reminder email notification
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-28-2023 11:37 PM - edited 08-30-2023 11:50 PM
Hello Experts,
Send one-time a reminder email notification to the approver if they haven’t rejected/approved a requested item after a week.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-28-2023 11:51 PM
Hi ,
If you are using a workflow after the final approval activity add one timer activity which checks 7 days connect that timer to one if condition ( approval is not one of approved,rejected ) and connect that if condition to event activity and add event which is associated with notification
Please let me know if further info needed
Please mark this as accepted solution and helpful
Thanks ,
Ramya Addala
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-29-2023 12:38 AM - edited 08-29-2023 12:39 AM
Just create a new event in the event registry. For example "final.approval.reminder". Then create a new reminder notification and set it to trigger with the event.
Then create a new scheduled job that loops daily and checks for approvals that were created a week a go and are still waiting for approval. For those you want to trigger the event with
gs.eventQueue('final.approval.reminder', gr, gr.approver, ''));
The parameters are the eventName, gliderecord object, parm1 and parm2.
Here parm1 is set as the approver on gr and gr is expected to be the approval record.
Edit:
Oh, and you can set the recipient on the notification to "parm1 contains recipient" by checking it.