Send active incident tickets notification to assignment group manager.

[LaraReddy]

Hi All,

Can anyone please help on the below requirement.

We want to send only the total active incidents list to assignment group manager's on daily basis.|

Example: There are total 100 active incident tickets and each 10 tickets are assigned to 10 different groups.

Now we want to send the notification to 10 group's managers with their group's active tickets on daily basis.


Thanks.

[Dr Atul G- LNG]

Hi @LaraReddy 

https://www.servicenow.com/community/platform-analytics-articles/scheduling-a-report-for-dynamic-rec...

https://www.servicenow.com/community/now-platform-forum/email-scheduled-report-of-unassigned-tickets...