Send an Notification when clicking on UI action

[salu]

Hello,

I have created a UI action to convert to service request.When I click on it Incident gets cancelled and a new service request will be created..

I need to trigger a notification for the end user..

How can I create a event in this UI action.

//Client-side 'onclick' function

function IncWarning() {

  var answer = confirm("Incident will get Close Cancelled and new service request will be created.");

  if (answer == false) {

  return false;

  }

  gsftSubmit(null,g_form.getFormElement(),'cancel_inc_create_req');

}

createCart();

function createCart() {

  var cart = new Cart();

  var item = cart.addItem('352aa021db81ee4042c7f1fcbf961974');

  cart.setVariable(item, 'requestor', current.caller_id.sys_id.toString());

  cart.setVariable(item, 'requested_for', current.caller_id.sys_id.toString());

  cart.setVariable(item, 'requested_by', current.caller_id.sys_id.toString());

  cart.setVariable(item, 'short_description', current.short_description);

  cart.setVariable(item, 'phone', current.u_current_phone);

  cart.setVariable(item, 'location', current.location);

  cart.setVariable(item, 'impacted_location', current.location);

  cart.setVariable(item, 'description', 'Converted to Request from: ' + current.number + '\n\n' + "Incident Description: " + current.description + '\n\n' + current.comments.getJournalEntry(3) + '\n\n' + current.work_notes.getJournalEntry(3));

  cart.setVariable(item, 'assignment_group', current.assignment_group);

  cart.setVariable(item, 'assigned_to', current.assigned_to);

  var rc = cart.placeOrder();

  var message = 'Request ' + rc.number + ' created.<br />';

  current.close_code = 'Not Solved (is a Request)';

  current.close_notes = 'Opened in Error, converting to Misc Request';

  current.comments = 'Converted Incident to Request: ' + rc.number;

  //sets the REQ on the parent INC

  current.u_request = rc.sys_id.toString();

  current.reassignment_count = 1;

  current.incident_state = 14;

  GlideSysAttachment.copy('incident', current.sys_id, 'sc_request', rc.sys_id);

  //Update saves incidents before going to the catalog homepage

  current.update();

  message += 'Incident <a target="_blank" href="/incident.do?sysparm_query=number=' + current.number + '">';

  message += current.number+ '</a> has been resolved.';

  gs.addInfoMessage(message);

  var fp = new GlideRecord('sc_request');

  fp.addQuery('sys_id', '=', rc.sys_id);

  fp.query();

  while (fp.next()){

  fp.parent = current.sys_id;

  fp.watch_list = current.watch_list.getDisplayValue().toString();

  fp.cmdb_ci = current.u_application;

  fp.update();

  }

  action.setRedirectURL(rc);

}

// //function CreateRequestserver()

// //{

  // gs.log('Jun9 :::: Inside ');

  // var sysidOfItem = '352aa021db81ee4042c7f1fcbf961974';

  // var cartId = GlideGuid.generate(null);

  // var cart = new Cart(cartId);

  // var item = cart.addItem(sysidOfItem);

  // cart.setVariable(item, 'title', current.short_description);

  // cart.setVariable(item, 'requested_for' , current.caller_id);

  // cart.setVariable(item, 'assignment_group', current.assignment_group);

  // var rc = cart.placeOrder();

  // var message = 'Request ' + rc.number + ' created.<br />';

  // current.incident_state = 8;

  // current.resolved_by = gs.getUserID();

  // current.close_notes = "Request ("+ rc.number +") created in place of this incident";

  // current.work_notes = "Request ([code]<a href='/sc_request.do?sysparm_query=number="+ rc.number +"' target='_blank'>"+rc.number+"</a>[/code]) created in place of this incident";

  // current.close_code = "Solved (Permanently)";

  // current.update();

  // message += 'Incident <a target="_blank" href="/incident.do?sysparm_query=number=' + current.number + '">';

  // message += current.number+ '</a> has been resolved.';

  // gs.addInfoMessage(message);

  // var request = new GlideRecord('sc_request');

  // if(request.get('number',rc.number)){

  //     action.setRedirectURL(request.getLink());

  // }

  // //}

Thanks

Saranya

[sudharsanv36]

From the server side code of the UI Action. We can trigger a event that will trigger a notification.

Please refer below

http://wiki.servicenow.com/index.php?title=Events_and_Email_Notification#gsc.tab=0

[salu]

Hello,

Can some one please share some sample code for it

[gauravchoudhury]

Hi Saranya,

You can refer this as well.

Click HERE

[kkadarsha]

Hi,

Below is the one line example code required to trigger an event created.

gs.eventQueue("event_name", current, gs.getUserID(), gs.getUserName());

Please make sure you register your event before triggering it.

Regards,

Adarsha