Send approval and Assigned task based on regional location

ShubhiGarhwal
Tera Contributor

Hello everyone. I have requirement that Catalog item - Loan laptop there is variable 'loan office location' refer to cmn_location table. So Once form is filled in and submitted, REQ or Task is sent to regional tech support team(there is one custom table 'u_tech_sup_loc')based on Loan Office Location. Someone from Regional team ACCEPT or DECLINE (like an approval button) the loan. and process the task accordingly.Can any one help me on that.... Screenshot 2024-01-03 190935.pngScreenshot 2024-01-03 191141.png

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @ShubhiGarhwal 

 

Hello everyone. I have requirement that Catalog item - Loan laptop there is variable 'loan office location' refer to cmn_location table. So Once form is filled in and submitted, REQ or Task is sent to regional tech support team(there is one custom table 'u_tech_sup_loc')based on Loan Office Location.

 

Atul: To fulfil all this, you can create a Flow and in that flow use

Trigger

Service Catalog

 

Someone from Regional team ACCEPT or DECLINE (like an approval button) the loan. and process the task accordingly.

Atul: Once trigger set, then add Action ask for approval and with Dot walk use the user 

and once approved , do next action

if reject end flow.

 

Have a look OOTB Request Flow to get a clarity.

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Dr. Atul G. - Learn N Grow Together
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