Send approval and Assigned task based on regional location
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01-03-2024 05:44 AM
Hello everyone. I have requirement that Catalog item - Loan laptop there is variable 'loan office location' refer to cmn_location table. So Once form is filled in and submitted, REQ or Task is sent to regional tech support team(there is one custom table 'u_tech_sup_loc')based on Loan Office Location. Someone from Regional team ACCEPT or DECLINE (like an approval button) the loan. and process the task accordingly.Can any one help me on that....
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01-03-2024 05:49 AM
Hello everyone. I have requirement that Catalog item - Loan laptop there is variable 'loan office location' refer to cmn_location table. So Once form is filled in and submitted, REQ or Task is sent to regional tech support team(there is one custom table 'u_tech_sup_loc')based on Loan Office Location.
Atul: To fulfil all this, you can create a Flow and in that flow use
Trigger
Service Catalog
Someone from Regional team ACCEPT or DECLINE (like an approval button) the loan. and process the task accordingly.
Atul: Once trigger set, then add Action ask for approval and with Dot walk use the user
and once approved , do next action
if reject end flow.
Have a look OOTB Request Flow to get a clarity.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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