Send auto-response to user replying to closed incident notification

[Staxed]

I am trying to send a notification to a user the replies to a closed incident.  I've been reading a lot of threads and finally though I got it figured out, but the reply is not sending.  Would love another set of eyes to see if they can spot what I might have done wrong?

I'm using an inbound email action, an event, and a notification.

Before I start, I also edited the "Update Incident (BP)" inbound action to prevent the inbound reply from adding a comment to the incident if it's closed by adding an if statement for gr.state != 7.  The full code for that inbound action is below.  However, in spite of this, the reply from the user is still added as a comment on the incident.

gs.include('validators');

if (current.getTableName() == "incident") {
	
	var gr = current;
	
	if (email.subject.toLowerCase().indexOf("please reopen") >= 0)
		gr = new Incident().reopen(gr, email) || gr;
	
	if (gr.state != 7) { 
		gr.comments = "reply from: " + email.origemail + "\n\n" + email.body_text;
	}
	
	if (gs.hasRole("itil")) {
		if (email.body.assign != undefined)
			gr.assigned_to = email.body.assign;
		
		if (email.body.priority != undefined && isNumeric(email.body.priority))
			gr.priority = email.body.priority;
	}
	
	gr.update();
}

I used this thread as a guide for the solution I am trying: https://community.servicenow.com/community?id=community_question&sys_id=c507f3c11be98098ada243f6fe4bcbd5

Inbound Email Action

Event

Notification

[Voona Rohila]

Hi staxed

what is the issue you are facing?

is your new inbound action not getting triggered? Did you keep logs in your inbound action and verified?

You can verify which inbound action is triggered for the received email using below approach

1. Open the received email record from 'sys_email' table 

2. Scroll down to email log related list and check which inbound action is triggered in Message column.

[Staxed]

It looks like the inbound action is running, but the system never sent the response notification.

From the email log:

Stop processing detected after executing script: Incident Closed Autoreply

[Voona Rohila]

keep logs in your  Incident Closed Autoreply inbound action script and check the values.

[Staxed · Accepted solution]

The solution to my issue ended up being as simple as checking the "send to event creator" tickbox in the notification.