Send button on email client

[Neeraj Gupta1]

Hello SN Developers,

We recently upgraded to Eureka Patch 10 and noticed that send button on email client not working. You click the email icon on incident form, email window pops up. Once you compile the email and hit send button, nothing happens. It's stuck. Any ideas what could be the issue. Once you hit the send button, the window should close and

email should be triggered. What i noticed, once you hit the send button email do get triggered but they are not sent as their type is moved to send-ignored.

Thanks & Regards

Neeraj Gupta

[mamidirakesh]

Hi,

The send button is working in our instance which is recently upgraded to Eureka patch 10, Log a Hi ticket if the send is not working.

For send -ignored please the check the email logs in the related list.

[tanumoy]

Try Alt+S once to check if that sending the mail....

[Neeraj Gupta1]

I did tried Alt+S as well. No luck. Behaving same in all browsers ( Chrome, IE 10 and Mozilla )

[Pradeep Sharma]

Hi Neeraj,

ServiceNow expects the list of email addresses to be supplied in a comma-delimited form. Can you check the same and confirm