Report to pull RITM variables and Task SLA ?
Hi Experts, We have a requirement to pull RITM variables of a particular catalog item and Task SLA fields in same report, would require help on this requirement. Thanks,Jay
Forum Posts
Resolved! RUn flows with Service account
Hi community is there a way to run flows as a service account that I create in the user table.I can only see options to run as system user or as user who initiates flow. thanks in advance
On Hold duration calculation
I have the scenario, to calculate total duration when incident is put on hold and stop the calculation when incident state is inactive like closed or cancel how to achieve this?
Create an attachment in a Catalog Item Before Submiting it
I´m creating a new catalog item that will have an html field that must show, before submitting the item, a picture.These picture will be captured by an external integration where I will receive an Base64 content and needs to generate the attachment t...
Resolved! Entity name shows "Created date time" rather than record title from the table referred
Hello,I have created an entity type and used a custom table in entity filter. When I open record from a custom table list view it shows me right record title on the top of the form (attached image 1). However Entities (related list of entity type rec...
Date/Time field is displaying the date time format in label
Hi All, Target field is displaying the date/time format in the question label. How to remove this. FYI:Preference>Show date and time formats on forms>false Thanks in advance!!
Dev Environment with ticket demo demo-data
Good day sorry for asking such basic questions but I am completely new in ServiceNow.I am looking for a way to get some demo ticket data into my a fresh ServiceNow dev environment.When I look into the catalog, I have no clue if there is a correspondi...
Schedule Job New Features in Zurich Release
Scheduled Job New Features in Zurich Release Q3 2025as we all know that Scheduled Jobs are used to Automate the Execution of any Work based on Time Constraints. it involves the execution of Any Activity mainly as mentioned below:1) Automate the gen...
New button not visible on incident task table
Hi All, New button not visible on incident task table even though user having ITIL role, this is happening for few users.let me what could be the reason?Thanks,Srinidhi M.
Facing issues in Certificate Based Authentication/Mutual Authentication setup
Hi everyone,I’m in the process of setting up Mutual Authentication for ServiceNow REST APIs using client certificates, and facing some issues on that. I’d appreciate some guidance on whether I’m missing anything.What I’ve Done So Far:I followed the s...
How to create record producer and their reference field public.
Hi,I am using a record producer and have created a reference variable field, and I want to create it public. but not able to get the data in the reference variable.I have tried.1. sc_cat_item public2. reference field public3. written custom alc for t...
how to disable rename link of attachment file on form header
Hi,I need to disable rename link of an attachment file when the incident record is not closed. Is there any way?Thanks in advance!
How can we automate Trigger flow for two cabs on servicenow
Hello All, We recently went live with ServiceNow ITSM . We have two BU using snow and they have each CAB. The trigger of the CAB flow is triggered based on Approval group of the Service on the form. if the Support group has type : BU1 then trigger ...
Resolved! Clarification on when Protection Policies apply — only to Script Includes or also in other cases?
Hi Community,I just wanted to clarify something regarding Protection Policies in ServiceNow.Are they applicable only to Script Includes, and only when an application is downloaded from the ServiceNow Store?Any insights or examples would be really hel...
Resolved! create catalog item from catalog item
We have users that use Catalog Builder. Then we have users that want catalog items and don't want to use CB, even though their request is pretty simple. A couple variables, simple step based fulfillment. For that, I was thinking we could create a cat...
