We are in the process of trying to Integrate with Microsoft Dynamics 365 and Power Apps. The instructions state that the Required user role in MS Dynamics 365 and Power Apps is:1. Global Admin2. Dynamics 365 Admin My company will NOT grant global ...
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Hi,I have created an Indexed Source for the Task table because I'm attempting to enable search for Incidents and Requests from the Service Portal. This is my Indexed Source: I created the Search Source and linked it to the Search Profile and it is ...
Hi all, while working on the CSM configurable workspace I've noticed that when trying to open attachments I get this error:The files I am trying to open are .PDF and .jpg (I don't get this error when opening .txt files).I have repaired the plugin Ser...
Hello Dear Colleagues! I will have the CIS CSM exam this month and I just wanted to ask those who passed, do you have any advices, what else will be helpful to pass except the documentation and videos available. I already failed one attempt and this ...
Hello, I am task with sending attachments that are apart of the outage task (Change request or the Incident that cause the outage) we have tried to change the properties if there is something else that can be done let me know. When the third party tr...
HelloWe have a requirement1. Logged in User should only see incidents assigned in their assignment group2.If the user is searching for any incident ticket(ticket is assigned in group which user does not belong to) they should see only Number & Assig...
Sample:Reports on Dashboard are all based on task_sla table that has a reference filed to task table that is parent of incident table.Interactive filter points to a choice list field on incident table (e.g.incident_state). No additional connection ca...
Hi community, We have a requirement where information icon ('i' icon) should not be visible on portal for a particular reference variable. In the above image, I should remove 'i' icon only from 'product variable (which is a part of variable set). 'i...
I need to know the best practice to select the scope in which the configuration needs to be created. Suppose I am working in HR Scope and I need to create a business rule within that I need to access data from User table which is Global Scope. Then w...
Hello experts, I am getting a value in seconds. example 43,200 seconds which is 12 hours.or 86400 seconds which is 1 day. I need to update 1 day or 12 hours ,i.e these type of values in the duration field of the sla definition table. Kindly help.
Hello experts, When clicked on a catalog item url from esc portal, it is opening as a below link Is there any way by which we can extract the short_descripton value from the URL itself highlighted in yellow via any catalog client script. plz help
I need to pass a single input parameter to a Data Stream using the Pre-Import Script.I've already defined this input parameter in the Data Stream configuration.I've also set up a Scheduled Import and linked it to a Data Source.In the Data Source, I s...
Hi there, since we upgraded our instance to Yokohama, on every Validate Variable Values steps, our testers have been having the same issue where they've been seeing the following summary : This step failed because the client error 'Invalid query stri...
Hello Team , As per requirement , I want to add record in cxs_search_res_config table,How can I do that?
