SLA needs to be configured for 12*5
Hi ,I need to create SLA for a particular group the schedule is 12 *5 8.00 am to 8.00 PM. for P1 & P2. How we can set up SLA & Schedule for 12*5Please if you have any idea on this?
Forum Posts
Resolved! Posting SLA repair on multiple incidents
Hi Team, Is there a possibility to implement repair SLA on multiple incidents at once ? If so can you please let me know how can we do it Regards,Siva Teja B
Opening a list variant from Dashboard
Hi, I have a created a custom list variant which works fine when I open it from the workspace. But when i open list from dashboard it opens a simple-list variant. Is there a way we can open the custom list variant from the dashboard rather than the s...
Formula indicators not working with multiple breakdown filter choices selected
I am newbie in Performance Analytics, I could use some insight from PA experts. I currently have three indicators in the dashboard, along with a filter for breakdown on the dashboard header.The first scorecard widget displays the total number of cer...
Resolved! Trying to parse parameters from a url to client script on a catalog item
Hi , We are using an ui action with with we are sending the parameter via URL to a client script on a catalog item. though the url is having parameters but the cilent is not picking it up .for reference providing the script below.please help with any...
Resolved! OAuth Token Request via MID Server - Issue Encountered
As part of the implementation of the new feature with XAnadu, which enables sending an OAuth token request via a MID Server, we followed the steps outlined in this KB article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1645...
Get token Oauth 2.0 using mid server
Hello, in servicenow I am trying to create a REST message. First I need a POST method in order to get the token. I have to do that with mid Server. When I do that through scirpt (background script, using RESTMessageV2,setMIDServer etc) everything wor...
Flow Designer - Update description to show the display value
Hi all, Back again for help!I'm new to using Flow Designer (previously always used Workflow Editor. I'm trying to update the Flow to pull a short description from the request details. [item name] - [type_of_request(variable)] - [Requested For] I have...
get the Cart Item ID for a Catalog Item WITHIN the workspace
So, I have code that can work on the pages without editing the WidgetIt works fine for items in the portal and there is the existing "desktop" code you can call using the same function name and get the correct sys_id. This will give me the sys_id of ...
how to restrict catalog client script to run if item is order guide in servicenow
Hi Team, I am using the same variable set in both "Order guide" and "Catalog item".But client script should run only if the item Catalog item and not the Order Guide.Can any one help on this(It should work in portal and Native Ui)
Hide HR Service from Transfer Case if agent is from Japan
Hi Community, An agent from Japan, once click on Transfer Case then they should see only selected HR Services.How can we achieve this ?No, HR Criteria is not something we can go ahead with, as those HR Services which needs to be excluded from Transfe...
Resolved! Is there a way to get the cart item id in portal
Hi all,in the normal view of a service catalog item, if you were to try executing g_form.getParameter("sysparm_item_guid") you would get the cart item id in advance before the item gets submitted.Is there a way where i can get the cart item id of t...
Concur Spoke
Hi All, Has anyone been able to successfully install and connect the SAP Concur Spoke to their Concur Instance?I have followed the ServiceNoW Setup guide along with instructions from concur, but when I try to get the toekn for the firstime, I get an ...
Step based fulfillment flow
I have a set of catalog tasks to be generated in sequence. However if the first task is Closed Cancelled, we need the rest of the task to stop generating and close the request. Can this be achieved using step based fulfillment flow.
How to restrict "Insert New Row" on embedded list based on certain condition
Hi All, I have a requirement where I wanted to restrict "Insert new row" on an embedded list based on a condition. So, if the Phase = "Implementation", I wanted to restrict the user to enter any record through the embedded list. I have tried restrict...
