Forum Posts
Resolved! best method to show resolution codes depending on the category selected
best method to show resolution codes depending on the category selected. If a certain category is selected i would like certain resolution codes to only show. All other categories can display the default codes to show.
Resolved! how to add members in email cc?
i have created below email script and using this in the email Message HTML , but not able to see the added members in the cc , can anyone please help me with this?
Resolved! VTB: is it possible to reconfigure the members list from assigned_to to something else?
Hi Community, We have built a VTB dedicated for projects and we were wondering whether the members/name pills at the top of the board can be reconfigured to pick up the values from the Project Manager field rather than assigned_to. I am aware VTBs u...
Resolved! how to Add Multiple Recipients to CC via email notification Script
I am trying to create a email notification script and add multiple users in CC.I need help with the script to add multiple user in CC
Resolved! form action in workspace
Hi All, In workspace have configured a page which contains record header and two tabs details, related records. In Details tab, I'm using form component to show fields from ABC table. the data whichever I want to show is visibile on this page. Howeve...
Resolved! Generate PDF Document Action in Flow Designer
Hey everyone! I am looking for a way to generate a PDF in flow designer with the new "Generate PDF Document" action in flow designer. I have created the document template, but not sure how the action works or what information needs to be placed into ...
Resolved! Auto cancellation in Walkup Module if not checked-in
Hi Experts,We are using the WalkUp Module and need the appointment to be auto-cancelled, if the user does not show up at the scheduled appointment time. Is there any feature available in ServiceNow Zurich Build? Expected behavior :If a user did not c...
How is mention functionality on work notes and comments controlled?
On my instance, I cannot tag anyone using work notes or comments. When I type @ no suggestion appears, looks like functionality is disabled. How can I enable it and can I just enable it for 1 table e.g. defects and keep it disabled for others?
Work Notes Activity Visibility to Users
Work notes were not visible on Defect form to users, only admin can see.I have written read and write ACL on work notes field, now they can post work notes but cannot see activity section.They can see Activity written but nothing under it.What to con...
Create new record with attachment from external system - API
Hi All, I have below requirement. EXTERNAL SYSTEM (Sends Individual PDF files) |ServiceNow, Submits a catalog item with PDF attached |After completion of RITM, txt file send ba...
Resolved! Reasons why the "sp_page" field in "sp_container" becomes empty.
Hello, Everyone. After migrating an sp_page update via an Update Set, I encountered an issue where some sp_container records placed on the page are no longer displayed.I suspect this happened because the sp_page field in the sp_container record becam...
Question choice not visible for some users when they trying to select from catalog variable dropdown
We have created one catalog item where we are selecting variable from sp portal to raise a request for one of the choice variable values. We have added choice value for India employees only but some users from India they still not seeing value to sel...
Email Ingestion with Emails across multiple accounts
Hi all, I have a requirement to allow email ingestion into the platform which is fine when the user is only associated to one account. There is an instance on the platform where a third party service desk manages more than one customer account so th...
