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05-27-2025 09:57 AM
Hi all, I am using the send email action in flow designer to send emails.
Is there any way to show the body of the email sent, to the record activity stream that email will be linked to? like this example below
This is the email action I am using
Thank you
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05-27-2025 10:00 AM
if you are sending email on INC001 and want to see the sent email in activity log of INC001 then you can configure the activities filter
How to configure and display 'Sent/Received Email' in the activity stream/log
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-27-2025 10:00 AM
if you are sending email on INC001 and want to see the sent email in activity log of INC001 then you can configure the activities filter
How to configure and display 'Sent/Received Email' in the activity stream/log
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-27-2025 10:17 AM
Hi @Ankur Bawiskar yes I've checked this KB too and the emails are ticked in the filter but it's still not showing the email sent. The target record in the email is a case not an incident.
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05-27-2025 07:56 PM
if the email triggered on case record and you are checking case form then it should show in activity log.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader