Send email action flow designer

Snowman15
Tera Expert

Hi all, I am using the send email action in flow designer to send emails.

Is there any way to show the body of the email sent, to the record activity stream that email will be linked to? like this example below

Snowman15_1-1748365092674.png

 

This is the email action I am using 

 

  Snowman15_0-1748364454288.png

Thank you

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@Snowman15 

if you are sending email on INC001 and want to see the sent email in activity log of INC001 then you can configure the activities filter

How to configure and display 'Sent/Received Email' in the activity stream/log 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@Snowman15 

if you are sending email on INC001 and want to see the sent email in activity log of INC001 then you can configure the activities filter

How to configure and display 'Sent/Received Email' in the activity stream/log 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar yes I've checked this KB too and the emails are ticked in the filter but it's still not showing the email sent. The target record in the email is a case not an incident. Activity.jpg

@Snowman15 

if the email triggered on case record and you are checking case form then it should show in activity log.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader