Send Email Based off of A Catalogue Variable

[jstoneiii]

I need to send an email notification - based on a name that is populated on a Task. The Task originated from the Service Catalogue.

My first idea was just to copy that variable into a field on a Task form and use that Field to trigger a notification. Not much luck there. I can't get the variable to copy from the Request to the Task.

Do I keep trying to copy that variable into a field on the Task form? If so how?

or

Can I use that variable as a send to via an email notification?

Any help is welcomed!

[randrews]

ok i am a little confused as to how you want to trigger the email..... is it by the workflow hitting a certain point or what??

generally for a catalog item email i want it to fire at a certain point in the email.. so i will put in an event trigger at that point in time.. in parm 1 pass in the catalog variable that has the recipient and write the notification   based on the event.

[benn23]

Can you create an email notification that fires on insert against the Catalog Task table?

Use the advanced condition:   current.variables.your_variable_name == 'whatever'

[randrews]

catalog variables aren't on the catalog task table so no you can't

catalog variables are stored on the mtom table... what are we trying to accomplish again?

[adiddigi]

I think what Benn meant was, the trigger point that you were talking about is the insert of the catalog task..

I think he meant current.request_item.variables.your_variable_name == 'whatever'.

I think writing a business rule on mtom table is counter intuitive as the business rules condition will be evaluated to a *lot* of inserts/updates..