Send Email In UI Action

[stevejarman]

Can someone point me in the direction of how to send an email directly from a UI Action script? Sorry if I'm missing something obvious, but I haven't found this documented as yet.

As an example, on a Change Request, I want to add a UI Action that gives me a "Start Work" button. When the owner of the CR hits that button, I'll (amongst other things) have the UI Action script send an email to the change advisory board to let them know the CR is starting. I essentially want the equivalent of Javascript:

SendEmail("changeboard@somewhere.com", "This is the subject", "This is the HTML body");

Or

SendEmail("changeboard@somewhere.com", UsingThisTemplate);

Is there such a thing, or something along those lines?

[Pradeep Sharma]

HI Steve,

It could be achieved by creating a email notification and then trigger the notification from UI Action by triggering the event.

http://wiki.servicenow.com/index.php?title=Events_and_Email_Notification

The other option is, OOTB we do have email client functionality. Is that something you are looking for.

Enabling the Email Client - ServiceNow Wiki

[stevejarman]

Okay - so I can't do it directly, but maybe I can create a new field "InProgress", have the "Start Work" UI Action set InProgress to true, and then a new event that fires a notification whenever InProgress is set to true. I'll have to experiment.

[Michael Ritchie · Accepted solution]

While not as flexible as a notification, you can hard code an email via script that can be called by a UI action. Below is an example:

var emailNotification = new GlideRecord('sys_email');

emailNotification.type = 'send-ready';

emailNotification.subject = 'Email subject';

emailNotification.body = 'Email body';

emailNotification.recipients = email-adress1 + ',' + email-address2;

emailNotification.insert();

[stevejarman]

Lovely! Exactly what I needed