Send email notification when Incident is added to a Problem

[alhicks]

We like to send an email notification to the Problem.assigned to, when an Incident is added to a Problem ticket.     We can have several incidents associated to a problem, we need to be able to query a record being added to the related list.     Trying something like below.

var incident = new GlideRecord("incident");

incident.addQuery ??

incident.addQuery ??

incident.query();

while (incident.next())

gs.eventQueue("incident.added", current, current.assigned_to.getDisplayValue(),

current.work_notes = "Email sent to: " + current.assigned_to.getDisplayValue();

current.update();

[Abhinay Erra · Accepted solution]

Create an after business rule on incident table

when: after insert and update

conditions: problem is not empty AND problem changes

Script:

var gr= new GlideRecord('problem');

gr.get(current.getValue('problem_id'));

gs.eventQueue("incident.added", gr, gr.assigned_to);

[alhicks]

Thank you Abhinay, would the email notification and event, also be on the incident table?

[alhicks]

Awesome, thank you so much....It's working..:)

[Abhinay Erra]

Email notification and event should be on problem table. BR should be on incident table