Send Email Notification when Incidents created after hours

[etobia]

Hello,

Looking for some guidance on how to do this. The goal is to send a different email notification to incidents created after hours. The notification will basically say we will review incident next business day. Hoping to get some help on scripting this.

I would probably need to create the following. Unless if can recommend other way of doing it. Best practice???

Event to trigger notification

Business Rule

Notificaition

Thank You,

Edwin

[Abhinay Erra · Accepted solution]

You will have to change this to send when an event is fired. Register a new event and change this notification to go out when that event is fired. In your existing business rule add an else condition

var sched = new GlideSchedule('sys_id of your schedule goes here');

    var d = new GlideDateTime(current.opened_at);

    if (sched.isInSchedule(d)) {

        gs.eventQueue('event name',current,current.caller_id);

}

else{

gs.eventQueue('event name 1',current,current.caller_id);

}

[etobia]

I was thinking of adding this to the notification. But since its look like im not using the event, not sure what to put in the bold section. If i understood correctly...

(function executeRule(current, previous /*null when async*/) {

      // Add your code here

      var sched = new GlideSchedule('f06c075e6fa60900b3a2f941be3ee4e9');

      var d = new GlideDateTime(current.opened_at);

      if (sched.isInSchedule(d)) {

              gs.eventQueue('notification_engine.process',current,current.caller_id);

      }

})(current, previous);

[etobia]

OK..i'll try that today.

Many Thanks.

[randrews]

i have never tried   this.. HOWEVER...

if the conidtion is based strictly on after hours.. I noticed in the condition builder.. there is a trend.. so you could concievably set the the condition builder to check for saturday, or sunday, or after 5 pm and before 8 am

might be worth testing to see if it works.

[Abhinay Erra]

Let me how it goes. If it works, don't forget to update the thread by marking my response as correct