Send Email Template VIA UI Action or State Change

[Richard22]

Hello Community, 

I have an interesting situation that I have been attempting to figure out. We have a standard email that goes out on certain incidents, it always includes the same information (for example, created_by, short_description, description, and work_notes (journal entries). 

This email is always directed to a specific email address, let's say test@test.com and always includes the subject - Rerouting to Team - current.short_descrpition and body current.description + current.work_notes.

I have tried using UI Actions to send an email with a function similar to below, but am not getting very far sending an email using current variables as a template. 

var email = new Email();

email.to = 'test@test.coml';

email.subject = 'Ticket Escalation';

email.body = 'This is a test';

email.send();

Has anyone done something like this before? I am fine with any method, as long as I can pull current variables in the Incident we are working on. Keep in mind, right now, our process is to click the "Compose Email" button and then change the to field, subject, and body and add work notes manually.

Want to get away from the manual process.

Thanks!

[AshishKM]

Thanks for marking accepted solution, happy to help.

This Email Client has Email Client Template option also, so you can design /configure multiple pre-filled template from source table.