Send email to external email address when request item is created

[MMKK]

Hi All,

I have a requirement where if a user is creating a request then it should send an email to one external email address.

How to accomplish this, plese help.

[Harsh Vardhan]

are you creating request by using catalog item? if yes then i think you have workflow?

you can either use notification activity in workflow to trigger the fortification ( just use external email in "email box" ( refer the screenshot below. )

or you can simply create a notification on table level.

refer the doc link below.

CreateANotification

[MMKK]

If I simply create a notification at table level., i should be using a event trigger right? Is there any possibility that Servicenow sends email to some other email boxes like gmail etc...

[Harsh Vardhan]

either you can use event based notification or record based operation ( see the screenshot below).

yes you can send email to gmail..

[Harsh Vardhan]

eg: if you have some users who's email id gmail in your user record then you can simply select those users.

adding email in email field will also work.

eg: