Send email with UI Action

[Carlos52]

Hi everyone,

I created a button with a UI Action to send an email while inside a ticket, however it's not triggering:

I created an Event Registration, an Email Notification (with "Event parm 1 contains recipient" checked) and this UI action.

The UI Action it's not even triggering the info message when the 3rd line is active, so I wonder if I'm missing something obvious? Am I not supposed to call the event from inside a UI action?

Thanks in advance for any help!

[Raghav Sharma24 · Accepted solution]

This is not work as gs.eventQueue() is a server side function and you are calling it in client side code.

Anything written in the onclick function in UI action act as a client side code, you need to remove the on click function and write this code directly in UI action script, then it will work.

[Carlos52]

I Raghav,

Thanks for your help, I had to uncheck the "Client" box.

I've attached a screenshot of the final result, should anyone else face the same problem in the future:

Lines 1 and 10 are responsible for sending the email.

[Aishwarya Thaku]

Hi @Carlos ,

Replace the line gs.eventQueue('call.back.email', test); from your code to -

gs.eventQueue("call.back.email", current, test, '');

where,

call.back.email - should be your event name

current - current GlideRecord

test - contains the recipient of the email notification

Please mark my answer as helpful or correct, if applicable.

Thanks,

Aishwarya