send mail to smtp server

[nis]

Can SNOW directly send emails to an SMTP server instead of going via exchange ? I mean sending email to xxxxxx.corp.gwpnet.com , port 25.

  This server is already smtp enabled so we may not need to use exchange at all.

[drjohnchun]

Please follow these steps to configure an SMTP server:

1. Navigate to System Mailboxes > Administration > Email Properties. Check Email sending enabled as below:
   
   Also, add a test email address in the Send all email to this test email address textbox and click Save.
2. Navigate to System Mailboxes > Administration > Email Accounts. Open the existing ServiceNow SMTP and uncheck Active as below and click Update:
   
3. Then click New to create a new SMTP server. Fill in all properties and make sure Active is checked. Click Submit.

With that, now you can send out a test email when you're ready.

[nis]

Thanks John.

My team will try this and I shall keep you updated. Many thanks for the assistance.

[drjohnchun]

OK, now that you have tested using Outlook, use the same parameters here and you should be good to go. Good luck and let me know how it goes.

[nis]

Hi John,

The above steps worked fine.

In our case we wanted to configure two SMTP servers. i.e. all SNOW related notifications go to a specific mailbox and only for one app the SMTP should be different.

We have achieved this in a different way making changes on the Exchange server side.

Many thanks for your assistance on this.

[etienne3]

Hi all, I have the very same issue. I tried to configure another SMTP server however SNow (Helsinki) allows only 1 emailing server to be active at the same time. Is there a SNow way of achieving this?