Send Notification for email
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09-19-2023 04:07 AM
I am trying to send an email notification to the Researcher associated with the project when a project is updated by its Leader Researcher.
We managed to have a working notification :
But the other notification we are trying to make does not work:
Thank you in advance.

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09-19-2023 05:36 AM
Hi @EmaSP ,
Whats the field type of "LeaderReseacher" is it referance??
Updated by out of the box its string so the issue could be
string is not matching with sys_id(if its referance), please check
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
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09-19-2023 06:15 AM
Hello, the Researcher is type String

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09-20-2023 05:30 AM
Hi @EmaSP ,
Can you verify by open any Project reocrd(XML) to check see if Updated by is same as LeadReseacher.
and also verify if any email logs triggered on the notification
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025