send notification on asset assignment

[Oussama Aziane]

Hi all,

As the Asset user, I would like to be notified when an asset is assigned to me.

I created a notification with table : "alm_asset" - sent when the record is inserted or updated with the condition Assign_to changes, but when i test it (assign an asset to someone) the notification does not triggered.

But when i change the table to alm_hardware it is triggered when i assigned a hardware asset to a user.

My requirement is to send the notification whatever it is the asset (hardware,software ...)

please can anyone advice on this .

Thank's all ! 

[AshishKM]

Hi @Oussama Aziane ,

Please share the notification condition page, the Asset table is parent table and Assigned to field is part of that, ideally it should send the email notification.

-Thanks,

AshishKMishra

[Oussama Aziane]

Hi @AshishKM

Alm-asset tables has not the same Hierarchy as Task table

You will more explanation about this in the link below !

https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/platform-perfor...

[Dr Atul G- LNG]

You are right @Oussama Aziane  

I tried the same and on asset table it did not work  but on Hardware table yes. 

Seems it is a bug or need to enable some property.

Check this OOTB email. 

https://INSTANCENAME.service-now.com/now/nav/ui/classic/params/target/sysevent_email_action.do%3Fsys...

[Sateesh Kumar D]

Hello,

Just make sure "Send to event creator" checkbox is set to true.