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send notification on asset assignment

Oussama Aziane
Tera Contributor

Hi all,

As the Asset user, I would like to be notified when an asset is assigned to me.

I created a notification with table : "alm_asset" - sent when the record is inserted or updated with the condition Assign_to changes, but when i test it (assign an asset to someone) the notification does not triggered.

But when i change the table to alm_hardware it is triggered when i assigned a hardware asset to a user.

My requirement is to send the notification whatever it is the asset (hardware,software ...)

please can anyone advice on this .

Thank's all ! 

1 ACCEPTED SOLUTION

Try 2 different notification on 2 tables. 

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

7 REPLIES 7

Hello, 

I tried this but it doesn't work 😞

Try 2 different notification on 2 tables. 

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************

Thank you so much LearnNGrow-Atul ! This what i have done.