Send notification once at 30 days and 60 days

[Bridgina Starr]

Hi,

I am not sure I am putting this in the right forum but hope someone can assist.

I have created 2 notifications to send to ITIL users that have not logged in for over 30 days and 60 days.

Scenario 1:

ITIL user has not logged in for over 30 days

1. Event: Last.login

2. Notification: ITIL users not logged in for over 30 day

   1. Send When: Event is fired

3. Scheduled job: Send ITIL not logged in for 30 days

   1. var gr = new GlideRecord('sys_user');
      gr.addEncodedQuery('roles=ITIL^active=true^last_login<javascript&colon;gs.beginningOfLast30Days()^ORlast_loginISEMPTY');
      gr.query();
      while(gr.next()){
      gs.eventQueue("Last.login", gr);
      }
4. Job runs daily
5. Issue: Some users are getting the email notification every day and I only need it to send to them once 

Scenario 2:

ITIL Users not logged in for over 60 days

Created in Dev:

1. Event: Last.login60

2. Notification: ITIL users not logged in for over 60 day

   1. Send when: Event is fired

3. Scheduled job: Send ITIL not logged in for 60 days

   1. var gr = new GlideRecord('sys_user');
      gr.addEncodedQuery('roles=ITIL^active=true^last_login<javascript&colon;gs.beginningOfLast60Days()^ORlast_loginISEMPTY');
      gr.query();
      while(gr.next()){
      gs.eventQueue("Last.login60", gr);
      }
4. Job runs daily
5. Issue: Some users are getting the email notification every day and I only need it to send to them once

I would appreciate any assistance on how to have the job run daily but only send the notification to the user once.

Thanks,

Gina

[gurjot5]

@Bridgina Starr if this solved your issue please mark the response as helpful and please accept the solution so that others can benefit from the content , thank you 😊.

[Bridgina Starr]

Hi,

I appreciate your input. I have tried this, and it is not working. I think it may have something to do with "gr.user.email_id" but don't know for sure. I am working with another developer, but we have been quite busy and have not gotten a chance to back to this. I also just noticed that you have "contains" in your script but ours has like so I am going to go back and try that and see. I will keep you updated, and I am sorry for the delay.

Thanks,

Gina