Developer

popup to update in list view does not appear in ServiceNow when we turnoff next experience

percent complete field type servicenow show popup to update in list view in next experience .But when we turnoff next experience popup to update in list view does not appear in ServiceNow

Question

Help with writeBase64 in GlideSysAttachment

Hi Everyone, I am trying to send base64 image as attachment to sys_cs_collab_chat table using GlideSysAttachment , but it not attaching and not even returning any error. Scripted Rest API: (function process( /*RESTAPIRequest*/ request, /*RESTAPIResp...

Question

Application Menus of Problem and Change are not available

Hello All, In my Austrelia PDI Change and Problem Applications are not available however when I check for change_request.form it open the change form . Can anyone please let me know the solution for this issue .

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Resolved! Selecting Random User From Certain Group for ATF Testing

I am creating an ATF Test to test an Incident from start to finish - from submission on our Service Portal to work completion/closure in ServiceNow. I have the Service Portal submission piece working just fine, but have run into some issues trying t...

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Automated Test Framework

Disable Attachment Upload on Service Portal for Closed RITM

Hello Team,I am working on a requirement to disable the attachment upload option on the Service Portal once a Requested Item (RITM) reaches a closed state (such as Closed Complete).The expectation is that after the request is closed, users should not...

Question

Resolved! Not able to add work notes in mobile app for custom table

Hello, I have added the "updates" activity stream in mobile app for custom table, but it is showing blank like in this web screen I pasted "Add comment" is visible but not visible in my mobile app. In the web version for this table we have enabled wo...

Question

Customize cards on New Project Workspace

Hello!Does anyone know if it's possible to make changes to the cards on the New Project Workspace? For instance, I'd like to add the State field onto the card. I've been looking in UI builder and I haven't been able to find anything.Thank you!

Question

How to Remove the Delete Action from Stockroom Records (alm_stockroom) in Hardware Asset Workspace?

We have a requirement to remove the "Delete" action from Stockroom records (alm_stockroom) in Hardware Asset Workspace so that users are not able to delete stockrooms from the workspace UI.Currently, the Delete option appears under the three-dot men...

Question

Newline characters added to a string - stopping the integration with 400 bad request

Hi All,We have an integration trigger set via a flow designer. It has a script step which builds a string variables named 'details'. It contains few ticket details separated by newline:syntax:var details = "";details += "Short description: " + inputs...

Question

Incident state vs state on incident form

HI All, What is the difference between Incident state vs state on the incident form? Which field we should use on incident form and for defining incident SLA?

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User Interface (UI)

How to remove the Pencil Icon from list in quote line item (Quote Management Module)

Hi all,I am currently working on the Quote Management module. In the Quote Line Items tab within Workspace, all quote line items are displayed in a list view.We have a requirement to remove the editable pencil (inline edit) icon from this list view. ...

Question

Remove Export from Data Visualization

We would like to disable the export feature from the Data Visualization in Platform Analytics.In Core-UI, we created a role and based on this export role, we were able to control the export. this was working well. We do not want all the users to expo...

Question

What changes are required in my scoped app to support MID Server for store certification

I am planning to submit our application for re-certification and want to ensure it supports MID Server. Our app, until now, had no support for the MID Server. Please provide the specific technical requirements, application configurations, APIs, scrip...

Question

ServiceNow PDI Reclamation Rules: Avoid Losing Access

Your ServiceNow Personal Developer Instance can be reclaimed if it is old enough and you have not logged in directly within the required time. Since July 11, 2026, ServiceNow has begun applying its updated PDI reclamation policy to inactive instances...

Article

Resolved! ServiceNow PDI is unavailable

Dear team, Does anyone know what is causing this error? My instance remains inaccessible.Had posted on LinkedIn as well, hardly fetched any responses to my thread there, indicating that this might be just on selected PDIs. Any clue will help or if t...

Question