Send notification with the comment from approval

[Yahav Mor]

Hi 
I need when the approver rejected.

what he send in the comment will send notification to the user that  open change request

[Maddysunil]

@Yahav Mor  

You can write before update business rule on that table , condition : state changes to rejected

in script you can call gs.eventQueue() method:

gs.eventQueue('change.rejected', current, gs.getUserID(), gs.getUserName());

then you can use that event to configure notification.

Thanks

Please mark my response helpful!

[Service_RNow]

Hi @Yahav Mor  

1. Create a mail script by navigating to System Notification >> Email >> Notification mail script

2. Name it getlatestcommentsonly with script as below.

(function runMailScript(current, template, email, email_action, event) {

    var latestcommentsare = current.comments.getJournalEntry(1);
    template.print(latestcommentsare);

})(current, template, email, email_action, event);
3. Go to notification & add below just after the line Short description: ${short_description}

Comments: ${mail_script:getlatestcommentsonly}

If my answer helped you in any way, please then mark it as helpful or correct.