Send Notification

Mark Wood · ‎12-23-2023

Hello Experts,

I want to send a notification when a request is raised for a catalog item. on my catalog item, I have a list collector variable. if I select multiple users in the list collector variable I want to send a notification to all users who are in that list collector variable. (I am trying to send a notification using flow).

how can I achieve this please guide me thank you.

Saurabh Gupta · ‎12-23-2023

Hi,
You can use below script for mail addresses.

var email=['noreply@noreply.noreply'];
var ids=new GlideRecord('sys_user');
ids.addEncodedQuery('sys_idIN'+fd_data.trigger.current.watch_list+"");//fd_data.trigger.current.watch_list you need to change this as this is as per my field on table. You can change as per you catalog variable
ids.query();
while(ids.next())
{
    email.push(ids.getValue('email'));
}

return email.join(",");

Thanks and Regards,

Saurabh Gupta

View solution in original post

Saurabh Gupta · ‎12-23-2023

Hi,
You can create a notification and trigger it using event where you can specify all recipients.
How we can use EVENT to automate EMAIL NOTIFICATION in ServiceNow | Email Notifications | Events - Y...

Thanks and Regards,

Saurabh Gupta

Mark Wood · ‎12-23-2023

Hello @Saurabh Gupta , I want to achieve it using flow. can you please guide how can I achieve this using flow?

Saurabh Gupta · ‎12-23-2023

Hi,
you can it with flow using "Send Email" action.

Thanks and Regards,

Saurabh Gupta

Saurabh Gupta · ‎12-23-2023

Hi,
#8 How to send email in ServiceNow with Flow Designer | Flow Designer Training (youtube.com)

Thanks and Regards,

Saurabh Gupta