Send Notification

Mark Wood · ‎12-23-2023

Hello Experts,

I want to send a notification when a request is raised for a catalog item. on my catalog item, I have a list collector variable. if I select multiple users in the list collector variable I want to send a notification to all users who are in that list collector variable. (I am trying to send a notification using flow).

how can I achieve this please guide me thank you.

Saurabh Gupta · ‎12-23-2023

Hi,
You can use below script for mail addresses.

var email=['noreply@noreply.noreply'];
var ids=new GlideRecord('sys_user');
ids.addEncodedQuery('sys_idIN'+fd_data.trigger.current.watch_list+"");//fd_data.trigger.current.watch_list you need to change this as this is as per my field on table. You can change as per you catalog variable
ids.query();
while(ids.next())
{
    email.push(ids.getValue('email'));
}

return email.join(",");

Thanks and Regards,

Saurabh Gupta

View solution in original post

Mark Wood · ‎12-23-2023

Hello @Saurabh Gupta ,

I have used the send email action. for the recipient, I have dragged my catalog variables which is the list collector type.I am getting errors I have attached screenshots of it, what mistakes I am making here. please let me know.

Saurabh Gupta · ‎12-23-2023

Hi,
Can you please check if the selected users are having the email id in user table.

Thanks and Regards,

Saurabh Gupta

Saurabh Gupta · ‎12-23-2023

Hi,
To avoid validation and all, what you can do, add a fake additional email id as per below screenshot.

Thanks and Regards,

Saurabh Gupta

Mark Wood · ‎12-23-2023

Hello @Saurabh Gupta , it's not working as expected. I have selected 3 users in the watchlist variable so it's sending notifications to only one user who is first.

Saurabh Gupta · ‎12-23-2023

All three are having emails.

Let me give you some script as well. Give me 5 minutes?

Thanks and Regards,

Saurabh Gupta