Send reminder emails to user in workflow until they approve

[MMKK]

Hi All,

I have a requirement for service catalog. I need to send reminder emails for every 2 days from the day the catalog task moved to pending approval state to the approver.

Kindly, let me know the best way to do this.

Many Thanks.

[Shashi Bhushan]

Please refer the below link :

https://community.servicenow.com/community?id=community_question&sys_id=446687e1db1cdbc01dcaf3231f9619b3

https://community.servicenow.com/community?id=community_question&sys_id=463ff669db58dbc01dcaf3231f96192e

https://community.servicenow.com/community?id=community_question&sys_id=fd948ba9dbd8dbc01dcaf3231f961979

Please mark the answer correct or helpful.

Thanks

[Mark Stanger · Accepted solution]

You won't be able to send the reminders from the workflow itself.  Instead, you'll want to set up a scheduled job to trigger an event for any outstanding approval records.  Then you could set up an email notification to respond to that event and send the reminder.  There's a nice solution demonstrated here by Chuck Tomasi that makes the process of setting up that scheduled job much simpler.

https://community.servicenow.com/community?id=community_blog&sys_id=ae9caee1dbd0dbc01dcaf3231f96193d

[jmiskey]

I am trying to do this precise thing, but it appears that the link you provided is no longer good.

Do you have an updated link to this demonstration?

I would love to see it.

Thanks

[jwelton]

Hello JMISKY - 

I am trying to do the same thing as well.  Did you ever get the updated link, or were you able to find another solution?  Please advise.

Thank you,

Jeff Welton