2 ACCEPTED SOLUTIONS
HI @Annirnita Dash1 ,
Try something like below to pass the assigned to of sctask in the parm1:
Parameter 1 Script:
(function() {
var getTask = new GlideRecord('sc_req_item');
if (getTask.get(current.task)) {
var scTask = new GlideRecord('sc_task');
scTask.addQuery('request_item', current.task);
scTask.query();
while (scTask.next()) {
var assignee = scTask.assigned_to;
return assignee;
}
}
}());
In the notification, triggered by event. 'who will receive' will be as below:
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If this is a new SLA and new SLA workflow, I'd strongly suggest moving your logic to flow designer as workflow is now legacy and largely (some exceptions) not intended for new development.
Within the create event, you can run a glide record to set the parameter value of who will receive the notification
(function() {
//return current.task.assigned_to + "";
var scTaskGR = new GlideRecord('sc_task');
scTaskGR.addQuery('request_item' , current.getUniqueValue());
scTaskGR.addNotNullQuery('assigned_to')
scTaskGR.addActiveQuery();
scTaskGR.query();
var taskAssignedTo = [];
while(scTaskGR.next()){
taskAssignedTo.push(scTaskGR.getValue('assigned_to'));
}
return taskAssignedTo;
}());
Hi @Annirnita Dash1 ,
Please check the OOB workflow named 'Default SLA workflow'
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