Send submitted record as a attachment in email notification

[svani]

Hi ,

I need one help on notifications.

How to send submitted record as attachment in email notifications.

Example: if we are submitting HR case through record producer then end user should get email notification attaching the HR case as pdf .

Is it possible to acheive this.

Thanks in advance,

Svani

[Rafael Batistot]

Hi @svani 

Is possible but not easy..

First of all tou need to convert your record producer information in PDF 

https://www.servicenow.com/community/app-engine-forum/article-create-pdf-for-record-producer-using-p...

once that you have the pdf, is stored in sys_attachment table, you send in your notification via mail script 

https://www.servicenow.com/community/itsm-forum/how-to-send-a-static-pdf-attachment-in-notification/...

[GlideFather]

Hi @svani,

there shall be OOTB notification to be send by email, why would you replicate it again in PDF?

Eventually, do you want to replace it or have it side by side?

[Ankur Bawiskar]

@svani 

this will require customization.

When should the email be triggered?

You can discuss this with your customer.

But here are the links which will help you on how to generate PDF of record and attach to it.

Generate PDF and attach to the record

When catalog item is submitted, attach variables to RITM as a PDF 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@svani 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.