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send survey to caller upon resolving the incident and store the feedback from user

PriyanshuVerma1
Tera Expert

‎05-22-2023 03:33 AM

I am new to servicenow, I am working as an admin and I got a requirement to create email notification which will be sent when incident is resolved and a survey form should be attached to it, also when user fills the survey form the feedback should be stored in servicenow table.

I know we have this capability in servicenow. I just want to know what all steps one need to follow to do this,

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1 REPLY 1

SudhirG
Kilo Sage

‎05-22-2023 04:17 AM

Hi @PriyanshuVerma1 ,

Please check the below link, It might help you.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0780782

Thanks,

Sudhir G