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Send the same email notification on 2nd day, 4th day and 6th day

SAS21
Tera Guru

‎11-28-2023 07:21 AM

Have a requirement, that need to trigger the same notification to the User/requester when the Inc is in Pending status  and doesn't get a reply from user. This is kind of auto follow-up that user will receive upto 3 notifications from the first notification sent. Email interval is 2 days and should be  on business days.

I have already a field , capturing the no of days in pending status  in a BR. Can i use the output of the field (no of days in pending status ) in a scheduled job and trigger the notification ? Or do i have to calculate the durations again ? 

 

Appreciate the help

Thank you

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-28-2023 09:50 AM

Hi @SAS21 

 

https://www.servicenow.com/community/developer-forum/how-to-send-notification-if-state-is-pending-fo...

https://www.servicenow.com/community/developer-forum/i-need-to-send-notification-to-user-for-every-a...

 

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Dr. Atul G. - Learn N Grow Together
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