Send Whatsapp message through twilio when incident updated or created

[suresh91]

Hi All,

I have requirement that, need to send whatsapp message to caller or user through twilio whatsapp message when incident created or updated.

Could you please guide me on this? what steps need to follow or please provide any docs which helpful for my requirement?

Thanks

[Dr Atul G- LNG]

ChatGPT taking precedence 🙂

[Razzumash]

You can trigger a simple Flow or Business Rule and call a REST message to Twilio’s WhatsApp endpoint. I’ve also used whatsapp api for quick outbound alerts, and it made testing a lot smoother since it works through plain HTTP requests. In ServiceNow, just map your incident fields into the payload, handle the message SID response, and you’re basically good to go.