Sending attachment from ServiceNow to Jira using BR and REST message

[Shalika]

I want to send attachment from ServiceNow to Jira. For that I have created REST message and BR. I don't know what is wrong with my BR. I am not able to send attachment

(function executeRule(current, previous /*null when async*/ ) {
  var included_tables = ["incident"];
var debug = true;

var arrayUtil = new ArrayUtil();
var requestBody;
var responseBody;
var status;
var sm;

    if (typeof GlideStringUtil != 'undefined')
        var StringUtil = GlideStringUtil;
    else
        var StringUtil = Packages.com.glide.util.StringUtil;
gs.log("initialize");

    var gr = new GlideRecord(current.table_name);
    gr.addQuery('sys_id', current.table_sys_id);
    gr.query();

    if (gr.next()) {
        if (arrayUtil.contains(included_tables,current.table_name)) {
            
            try{
                
        sm = new sn_ws.RESTMessageV2('Neste Siili JIRA', 'Add attachment');
       
                var attachmentsJson = '';
                attachmentsJson += ' { "content_type":"' + current.content_type + '",';
                attachmentsJson += '"file_name":"' + JSUtil.escapeText(current.file_name) + '",';
                attachmentsJson += '"size_bytes":"' + current.size_bytes + '",';
                attachmentsJson += '"sys_id":"' + current.sys_id + '"';
                attachmentsJson += '}';

                sm.setStringParameterNoEscape('attachments', attachmentsJson);

                response = sm.execute();
                status = response.getStatusCode();

            if (debug){
                    gs.log("Payload sent jira: " + sm.getRequestBody());
                    gs.log("Response jira: " + response.getBody());
                    gs.log("Status jira : " + status);
            }
            } catch(ex) {
                responseBody = ex.getMessage();
                status = '500';
            } finally {
                requestBody = sm ? sm.getRequestBody():null;
            }
        }
    }

})(current, previous);

[Shalika]

In REST message, I am sending the content in payload as

{
      "attachments": [{
          "content_type": "image/png",
          "file_name": "Screenshot (153).png",
                "size_bytes ": "137246 ",
          "sys_id": "f576b5211b091950f7b82fcde54bcbae",
"Content-Transfer-Encoding": "base64${base64EncodedData}"
      }]
  }

I am getting status code as 200, but no attachment being added

[Ankur Bawiskar]

Hi,

http status looks fine 200

But did you check with JIRA team whether they received the file or not

Did they share the sample json request body on how the file content should look like

Can you share your complete script and how your rest message is configured?

Regards
Ankur

[Shalika]

In the REST message, I am using the POST method with endpoint as - https://**********/rest/api/3/issue/SSP-8430/comment where SSP-8430 is the issue ID.

The payload content and HTTP headers I have mentioned in the above thread.

In my logs, I can see the attachment is going because I am receiving 200 status code. At the Jira end, the Jira client people cannot check that they have received the attachment or not. 

They have not shared the sample JSON body content on how the file should look like, I got the requirement to attach the attachments from ServiceNow incident table to Jira issue.

Please help

[Ankur Bawiskar]

Hi,

Did they not share how the sample JSON request body should look like?

Unless that is shared how can you be sure that the request body you are sending is what they are expecting?

Regards
Ankur

[Shalika]

{
      "attachments": [{
          "content_type": "image/png",
          "file_name": "Screenshot (153).png",
           "size_bytes ": "137246 ",
          
      }]
  }

This is the sample JSON request body