Urgent Debugging help needed

[Eli7]

Hi All,

I am trying to figure out how the location field in the user account is set from an order guide. It contains the catalog item to create the new user account and this works except the location selected ist not set but some random location and in every try the same location is set.

I have looked through everying ie Flows, WF, BR but cannot find where this odd location update is coming from. Has anybody got pointers how could debug this best. I already tried with Debug All but didn't get anywhere with this. I did not build this just trying to identify the issue as the actual Developer is sick.

Any pointers greatly appreciated!

[Joni V B · Accepted solution]

Hi @Eli7 ,

What happens when you create a new user without filling in the location (outside of the order guide)?
Do you have the same behavior then? Is there a default value on the location?
Is the value being filled in based on the location of the company that the account is linked to?

Best regards,

Joni

[Eli7]

Hi Joni,

I tried that and the location field stays empty when I use the catalog item to only create a user.

Default is empty. Its not filled based on company as Companies have many locations.

Thanks

Eli