Sending email with attachment from external email

[kim-lindgren]

Is there an inbuilt limitation for sending email attachments from an external email address? We have a requirement to do this but it is not working, the email is sent but not the attachment.

I have checked that the attachments being sent are not too large compared to what is allowed in the system properties.

Best regards,

Kim

[Nikhil Soni 007]

Hello, 

If the requirement is on top most priority then only I would suggest this approach to follow as I have implemented this in the past.

1) Create Business rule on sys_email table

2) Put some condition in when to run so that script don't run for every record depends upon your requirement.

3) In Script please use:

var grAtt = new GlideRecord('sys_attachment');
grAtt.addEncodedQuery('table_name=your_table_name^table_sys_id=' + current.sys_id);
grAtt.query();
while (grAtt.next()) {
var attContent = new GlideSysAttachment().getContentStream(grAtt.sys_id);
new GlideSysAttachment().writeContentStream(current, grAtt.getValue('file_name'), grAtt.getValue('content_type'), attContent);
}

please mark this correct If it is helpful!

[kim-lindgren]

We will create a workaround instead so I will not be testing your suggested solution but thank you anyway for your help.