sent emails are not showing in workspace activity system generate emails are showing

[Venkatapuram Ga]

Hello,

I am having an issue with my workspace in HR. I am unable to see the sent emails in an activity. I can see the system-generated emails and received emails in that activity that occurred after upgrading the instance from Vancouver to Xanadu. Before the upgrade, it was working fine. I am unable to find where it is configured.

Please help me with this.

Thank you.

[Bhavya11]

Hi @Venkatapuram Ga ,

Please refer this article 

Thanks,

BK

[Venkatapuram Ga]

Hi Bhavya,

I cross-checked all the email properties and didn't find any issues. However, I'm experiencing a problem after upgrading to Xanadu. I can see the sent emails in the native UI, but they are not appearing in the workspace activity stream. Additionally, when I compose an email, the messages that are sent are not showing up. Do you have any insights on this?

Thank you! 

[briannice]

Hello, @Venkatapuram Ga 

Same issue here.... Did you find a solution?

Kind regards,

Brian

[Ankur Bawiskar]

@Venkatapuram Ga 

if you are sure it came after upgrading then please check if it's a platform bug.

Raise a hi ticket.

If my response helped please mark it correct and close the thread so that it benefits future readers.