sent emails are not showing in workspace activity system generate emails are showing
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10-23-2024 10:13 PM - edited 10-23-2024 10:14 PM
Hello,
I am having an issue with my workspace in HR. I am unable to see the sent emails in an activity. I can see the system-generated emails and received emails in that activity that occurred after upgrading the instance from Vancouver to Xanadu. Before the upgrade, it was working fine. I am unable to find where it is configured.
Please help me with this.
Thank you.
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11-11-2024 07:12 AM
I have the same issue and created a HI ticket. According to ServiceNow, this is a known bug and has been fixed in Xanadu Patch 2 Hotfix 1 or Xanadu Patch 3. See:
https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=aa5856a647cd1a10c2488d01426d43fb
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12-10-2024 01:31 PM
I am experiencing the same issue after upgrading to Xanadu. Has anyone found a solution yet?
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12-11-2024 05:40 AM
Same issue here - doesn't seem to effect all records.
Patched to Xanadu Patch 3 Hotfix 1 last night and no change.
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12-12-2024 06:04 AM - edited 12-12-2024 06:04 AM
Apparently the fix does not apply to existing records, but for new.
