sequential fulfilment order guide

[John24]

There is a limit of 20 request items per sequential fulfillment order guide. Is there a way to increase that limit or a workaround to use more than 20 request items? I have added two additional activities that do not function properly. Those two are not waiting until the previous process is complete.

[Gunjan Kiratkar]

Hi @John24 

The limit of 20 request items per sequential fulfillment order guide is a hard-coded limit in ServiceNow and cannot be increased directly. However, there are a few workaround options that you can consider to use more than 20 request items in a sequential fulfillment order guide:

1. Use multiple sequential fulfillment order guides: Instead of using a single sequential fulfillment order guide with all the request items, you can split the request items into multiple sequential fulfillment order guides and link them together using a parent-child relationship. This will allow you to use more than 20 request items, as each sequential fulfillment order guide can contain up to 20 request items.

2. Use a parallel fulfillment order guide: If the order of the request items does not matter, you can consider using a parallel fulfillment order guide instead of a sequential fulfillment order guide. A parallel fulfillment order guide allows you to specify multiple request items that can be fulfilled concurrently, rather than sequentially. This can allow you to use more than 20 request items in a single fulfillment order guide.

3. Use a custom script: You can write a custom script to automate the creation of sequential fulfillment order guides and request items, allowing you to use more than 20 request items. This approach will require more advanced coding skills and may be more complex to implement, but it can provide the most flexibility and allow you to customize the behavior of the fulfillment process.

[John24]

I appreciate your suggestions, Gunjan. I cannot use number 2 because the fulfillment order matters. Also, number three doesn't work for me because I don't want to write custom scripts. I've tried your answer number 1, but my question is how to link them both? You suggested using parent and child. Could you please explain how this works?