Service Catalog Items

[MaitriG]

Which of the following is true of Service Catalog Items in relation to the Service Catalog?

• A. They run behind the scenes.
• B. They are the building blocks. Most Voted
• C. They are optional.
• D. They provide options.

[RaghavSh · Accepted solution]

option B make most sense because they are the building blocks for a catalog through which user can order services/ hardware / software etc.

D can also be an answer if the question allows multiple correct answers because , catalog items are different options users can choose from. Like they can request laptop, printer etc..

[RaghavSh · Accepted solution]

option B make most sense because they are the building blocks for a catalog through which user can order services/ hardware / software etc.

D can also be an answer if the question allows multiple correct answers because , catalog items are different options users can choose from. Like they can request laptop, printer etc..

[sizzleMcFace · Accepted solution]

The correct answer is B. They are the building blocks.

Service Catalog Items are the core building blocks of the Service Catalog, they represent the actual goods or services users can request.

A) They do not run behind the scenes, users directly interact with them.

C) They are not optional, a Service Catalog without anything in it is useless.

D) This could be understood in different ways but they provide the ability to order services. They do not provide options.

[Bhuvan]

@MaitriG 

Answer is B. They are the building blocks

You can refer below documentation for more information 

https://www.servicenow.com/docs/bundle/zurich-servicenow-platform/page/product/service-catalog-manag...

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Thanks,

Bhuvan