Service Catalog trigger not firing on catalog order (PDI) — sc_req_item unavailable as Record trigge

[Lechylech]

I'm building a flow in Workflow Studio on my PDI and my Service Catalog trigger never fires when the catalog item is ordered.

Setup:

• Flow with a Service Catalog trigger (tried both no condition and scoped to the item)
• Catalog item has an input variable, the flow calls a subflow that reads it
• Catalog item's Process Engine Flow field is empty (trigger is meant to drive it)

Symptom:

• On ordering the item, the  "Service Catalog Request" and "Request Management Approval" flows fire and complete (visible in sys_flow_context), but my custom flow never appears in the context list at all
• The flow works correctly when run manually via Test against a Requested Item, so the logic is fine, only the auto trigger fails
• I tried switching to a Record Created trigger instead, but sc_req_item (Requested Item) doesn't appear as a selectable table in the trigger's table picker (only sc_request and sc_request_watcher show)

Questions:

1. Why would a Service Catalog trigger fail to fire on a catalog order?
2. Is there a property or setting required to enable Service Catalog / catalog-item triggers?
3. Why is sc_req_item unavailable as a Record trigger table, and how do I enable it?

Has anyone seen this, any fixes? Is this a limitation of PDI?

Thanks in advance.

[AndersBGS]

Hi @Lechylech 

Please share a snip of your trigger configuration, by doing so it will be much easier to help you.